3D Printing ۺʦ Regional Tech Specialist
3D printing is an industry around innovation and creativity. Stratasys run innovative marketing and thought-leadership programs with our distribution partners. We are expanding our footprint in China and are looking for the right candidate who shares our passion in this fast-growing market.
Reporting to Director of Technical Support, South Asia, this position will provide advanced technical assistance to customers, distributors and field engineers by telephone and e-mail, and, follow through and resolve escalated problem to the end. He/She will have overall responsibility to manage and improve service quality in the region to achieve high customer satisfaction.
? Provide remote technical support and application support to Resellers & Distributions personnel on 3D printer, and provide field support as needed
? Handle escalated issues until solution is provided. Communicate promptly escalations to the Customer Support (CS) team in headquarters
? Support on site installations, fix and training as needed including periodically visits according to CS plan of activity
? Follow up with distributors on new product related information (e.g., new items, tips, spare parts)
? Lead Customer Support regional involvement in all aspect of Beta phase and product launch of 3D printer solutions
? Conduct engineer-training sessions both on hardware, software and applications
? Provide technical status report on region to headquarters CS team and CS managers
? Participate on special projects and company initiatives as needed
? Technical or engineering degree with minimum 5 years experience in field service and second line support in a technical capacity
? Good technical understanding of multidisciplinary equipment C mechanics, electronics and fluid systems combined with software, networking and computer hardware
? Superior interdisciplinary communication and listening skills to interface with internal and external customers
? Ability to organize and prioritize workload
? Ability to adapt to a fast changing environment and multitask
? Ability to focus on customer satisfaction as the end result of decision
? Good analytical and reporting skills
? Ability to effectively convey knowledge to others
? Eager to learn to be a constant source of information & know-how
? Team player, but self-motivated and able to work independently
? Excellent communication skills in both English and Chinese
Interested candidates please apply through or email to hr- with your full resume including current and expected salary. We offer attractive remuneration package including 5-day work and other benefits to the right candidates.
Only short-listed candidates will be notified. All applications will be used for the purpose of recruitment only with strict confidence. Applicants not invited for interview within 4 weeks may consider their applications unsuccessful. We will retain the applications for a maximum period of six months and may refer them to suitable openings within our Group.
For more information about us, please visit our website at or
ϰַ1/F, Multimedia Building, No.757 Guang Zhong Xi Road, Shanghai, 200072
Stratasys (NASDAQ: SSYS) is a global leader in applied additive technology solutions for industries including Aerospace, Automotive, Healthcare, Consumer Products and Education. For nearly 30 years, a deep and ongoing focus on customers business requirements has fueled purposeful innovations1,200 granted and pending additive technology patents to datethat create new value across product lifecycle processes, from design prototypes to manufacturing tools and final production parts. The Stratasys 3D printing ecosystem of solutions and expertiseadvanced materials; software with voxel level control; precise, repeatable and reliable FDM and PolyJet 3D printers; application-based expert services; on-demand parts and industry-defining partnershipsworks to ensure seamless integration into each customers evolving workflow. Fulfilling the real-world potential of additive, Stratasys delivers breakthrough industry-specific applications that accelerate business processes, optimize value chains and drive business performance improvements for thousands of future-ready leaders around the world.
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